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Smart Match
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Can I exchange the products I bought online in-store?
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What should I do if I made a payment but my order wasn’t created?
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What should I do if I encounter an error when placing an order?
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How will I know if my order has been shipped?
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When will my order be delivered?
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Which delivery method will be used for my order?
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How much is the shipping cost?
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Can different orders be shipped together?
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Can all the items in my order be delivered together?
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Can I ship items in my order to different addresses?
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How can I change the delivery address?
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How is the delivery process for items requiring shipping and installation?
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Do you offer international delivery?
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What should I do if I wasn't home when my delivery arrived?
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What should I pay attention to when my delivery is being made?
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What should I do if I wasn’t home during delivery and installation?
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What should I pay attention to during delivery and installation?
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How can I cancel my order?
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When will I get a refund after canceling my order?
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How can I return my order?
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Do I have to pay the shipping cost for returns?
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Can I return items purchased online to a physical store?
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What should I do if the product I am using is defective?
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What should I do if the shipping company does not pick up my return?
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What should I do if returning an item affects my campaign eligibility?
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When will I get a refund after returning my order?
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Can I pay for my order using the Cash on Delivery option?
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Where can I find installment options?
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How can I use a discount or coupon code?
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Puffy Warranty
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What is the Smart Match Perfect Bed Selection System?
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What are the benefits of the Smart Match Perfect Bed Selection System?
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How can I change the bed I purchased through the Smart Match system within 120 days?
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How many times can I change the bed with the Smart Match system?
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How much do I have to pay for changing the purchased bed?
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